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种子名称： [FreeCourseSite.com] Udemy - Salesforce Certification Service Cloud Rapid Exam Prep
文件类型： 视频
文件数目： 50个文件
文件大小： 654.44 MB
收录时间： 2021-2-21 09:10
已经下载： 3次
资源热度： 261
最近下载： 2024-6-25 05:39

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[FreeCourseSite.com] Udemy - Salesforce Certification Service Cloud Rapid Exam Prep.torrent

1. Getting Started with Rapid Exam Prep/1. Introduction.mp418.11MB

10. Topic 8 Integration and Data Management/2. Integration and Data Management Question 8.1 - Reporting Integration.mp415.86MB

10. Topic 8 Integration and Data Management/3. Integration and Data Management Question 8.2 - Legacy Data Migration.mp410.3MB

10. Topic 8 Integration and Data Management/4. Integration and Data Management Question 8.3 - Legacy Migration Criteria.mp411.56MB

10. Topic 8 Integration and Data Management/5. Integration and Data Management Question 8.4 - Case Data Quality.mp49.71MB

10. Topic 8 Integration and Data Management/6. Integration and Data Management Question 8.5 - Batch Integration.mp49.34MB

10. Topic 8 Integration and Data Management/7. Integration and Data Management Question 8.6 - Transaction Volume.mp412.08MB

2. Topic 1 Industry Knowledge/2. Industry Knowledge Question 1.1 - Common Contact Center Systems.mp414.6MB

2. Topic 1 Industry Knowledge/3. Industry Knowledge Question 1.2 - Quality Monitoring.mp49.3MB

2. Topic 1 Industry Knowledge/4. Industry Knowledge Question 1.3 - Business Continuity.mp412.01MB

2. Topic 1 Industry Knowledge/5. Industry Knowledge Question 1.4 - Knowledge Centered Support (KCS).mp46.69MB

3. Supplemental Training Industry Knowledge/1. Introduction to Industry Knowledge Supplemental Training.mp43.79MB

3. Supplemental Training Industry Knowledge/2. Key contact center metrics, KPIs, and business challenges.mp429.21MB

3. Supplemental Training Industry Knowledge/3. Interaction Channels.mp412.85MB

3. Supplemental Training Industry Knowledge/4. Business continuity in the contact center.mp48.98MB

3. Supplemental Training Industry Knowledge/5. Different types of contact centers.mp47.69MB

3. Supplemental Training Industry Knowledge/6. Core tenets of KCS.mp416.76MB

3. Supplemental Training Industry Knowledge/7. Components of a contact center.mp416.64MB

4. Topic 2 Case Management/10. Case Management Question 2.9 - Social Customer Service.mp414.41MB

4. Topic 2 Case Management/11. Case Management Question 2.10 - Field Service Dispatch.mp411.81MB

4. Topic 2 Case Management/2. Case Management Question 2.1 - Surveys.mp415.14MB

4. Topic 2 Case Management/3. Case Management Question 2.2 - Service Level (SLA) Management.mp411.95MB

4. Topic 2 Case Management/4. Case Management Question 2.3 - Case Entry Process.mp425.23MB

4. Topic 2 Case Management/5. Case Management Question 2.4 - Omnichannel.mp412.9MB

4. Topic 2 Case Management/7. Case Management Question 2.6 - Case Collaboration.mp49.99MB

4. Topic 2 Case Management/8. Case Management Question 2.7 - Case Automation.mp47.83MB

4. Topic 2 Case Management/9. Case Management Question 2.8 - Configuration.mp418.08MB

5. Topic 3 Service Cloud Solution Design/2. Service Cloud Solution Design Question 3.1 - Variable Required Data.mp411.52MB

5. Topic 3 Service Cloud Solution Design/3. Service Cloud Solution Design Question 3.2 - Salesforce Console for Service.mp421.01MB

5. Topic 3 Service Cloud Solution Design/4. Service Cloud Solution Design Question 3.3 - Repair and Returns.mp412.35MB

5. Topic 3 Service Cloud Solution Design/5. Service Cloud Solution Design Question 3.4 - Improving Cost per Case.mp420.25MB

5. Topic 3 Service Cloud Solution Design/6. Service Cloud Solution Design Question 3.5 - Console Configuration.mp419.21MB

6. Topic 4 Interaction Channels/2. Interaction Channels Question 4.1 - Email Management.mp411.87MB

6. Topic 4 Interaction Channels/3. Interaction Channels Question 4.2 - Communities.mp410.35MB

6. Topic 4 Interaction Channels/4. Interaction Channels Question 4.3 - Live Chat.mp411.99MB

6. Topic 4 Interaction Channels/5. Interaction Channels Question 4.4 - Agent Assisted Inquiries.mp48.63MB

6. Topic 4 Interaction Channels/6. Interaction Channels Question 4.5 - Live Agent and Chatter Answers.mp411.89MB

6. Topic 4 Interaction Channels/7. Interaction Channels Question 4.6 - Open CTI.mp48.44MB

7. Topic 5 Knowledge Management/2. Knowledge Management Question 5.1 - Integration to Case Management Process.mp413.46MB

7. Topic 5 Knowledge Management/3. Knowledge Management Question 5.2 - Features of Salesforce Knowledge.mp416.77MB

7. Topic 5 Knowledge Management/4. Knowledge Management Question 5.3 - Knowledge Visibility.mp47.81MB

7. Topic 5 Knowledge Management/5. Knowledge Management Question 5.4 - Knowledge Content Migration.mp412.27MB

7. Topic 5 Knowledge Management/6. Knowledge Management Question 5.5 - KCS and Archiving Articles.mp414.25MB

8. Topic 6 Implementation Strategy/2. Implementation Strategy Question 6.1 - User Adoption.mp416.29MB

8. Topic 6 Implementation Strategy/3. Implementation Strategy Question 6.2 - Project Planning Phase.mp48.26MB

8. Topic 6 Implementation Strategy/4. Implementation Strategy Question 6.3 - Deployment Approach.mp413.73MB

8. Topic 6 Implementation Strategy/5. Implementation Strategy Question 6.4 - Project Phase Identification.mp410.34MB

9. Topic 7 Contact Center Analytics/2. Contact Center Analytics Question 7.1 - Agent Assisted Interactions.mp415.72MB

9. Topic 7 Contact Center Analytics/3. Contact Center Analytics Question 7.2 - Chat Team Performance.mp49.11MB

9. Topic 7 Contact Center Analytics/4. Contact Center Analytics Question 7.3 - User Adoption Dashboard.mp416.12MB