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CX Academy - Customer Experience 101

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种子名称： CX Academy - Customer Experience 101
文件类型：视频
文件数目： 18个文件
文件大小： 1.61 GB
收录时间： 2023-11-22 16:13
已经下载： 3次
资源热度： 59
最近下载： 2024-5-30 08:12

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CX Academy - Customer Experience 101

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CX Academy - Customer Experience 101.torrent

01-Course overview and rules .mov6.22MB

02- Introduction & Learning goals.mp474.03MB

03- Lesson 1 - Why Is CX So Important.mp4116.3MB

04-Lesson 2 - How To Create The Happiest Customers In The World.mp494.31MB

05-Lesson 3 - How To Create And Manage An Effective CX Program.mp4177.01MB

06-Creating your Feedbackly account.mp43.48MB

07-LAB 1 - Creating your first survey.mp4145.98MB

08-Lesson 4 - What is a Customer Journey.mp4104.28MB

09-LAB 2 - Mapping your Customer Journey.mp4116.94MB

10-Lesson 5 - How to Measure CX Success.mp4160.64MB

11-LAB 3 - Analyzing your CX Data.mp4179.95MB

12-LAB 4 - Closing the loop.mp4100.08MB

13-Lesson 6 - How to Create an Effective Employee Experience (EX) Program.mp436.93MB

14- Lesson 7 - The Return on Investment (ROI) of Customer Experience.mp499.19MB

15-Lesson 8 - The Future of Customer Experience.mp492.9MB

17.1-Extra lecture Covid 19.mov6.02MB

17.2-Course extra - The impact of Covid-19 to CX.mp4117.67MB

18-Course extra - Practical cases.mov12.9MB