种子简介
种子名称：
Lynda - Managing a Customer Service Team
文件类型：
文件数目：
27个文件
文件大小：
521.85 MB
收录时间：
2015-3-5 20:33
已经下载：
3次
资源热度：
113
最近下载：
2024-12-17 20:32
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种子包含的文件
Lynda - Managing a Customer Service Team.torrent
007 Understanding how 'icebergs' can sink your service.mp427.19MB
024 Exploring the escalating costs of service failure.mp425.12MB
005 Setting customer service goals.mp423.89MB
012 Understanding why serving customers is hard.mp423.69MB
013 Exploring how incentives can hurt service.mp423.58MB
026 Exploring the manager`s paradox.mp423.2MB
010 Responding to online complaints.mp422.15MB
023 Getting first-contact resolution.mp422.14MB
011 Improving service quality.mp421.95MB
020 Managing multiple service channels.mp421.9MB
014 Fixing broken service systems.mp421.79MB
008 Learning why customers don`t complain.mp421.38MB
003 Creating a customer service vision.mp420.58MB
009 Exploring the voice of customer feedback.mp420.08MB
021 Scheduling customer service employees.mp419.05MB
017 Putting customer value first.mp419.02MB
015 Empowering employees.mp418.83MB
018 Balancing speed and quality.mp417.99MB
022 Connecting service to the bottom line.mp417.65MB
025 Making a business case to invest in service.mp417.58MB
004 Developing service standards.mp417.24MB
019 Developing your service channels.mp416.01MB
016 Helping employees prioritize great service.mp414.33MB
006 Aligning the team around outstanding service.mp414MB
027 Getting your team obsessed with service.mp412.53MB
002 What to know before watching this course.mp411.15MB
001 Welcome.mp47.45MB
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