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种子名称： CBT Nuggets - ITIL Intermedidate Lifecycle - CSI
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文件数目： 49个文件
文件大小： 2.33 GB
收录时间： 2016-6-1 10:51
已经下载： 3次
资源热度： 216
最近下载： 2024-12-4 08:53

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CBT Nuggets - ITIL Intermedidate Lifecycle - CSI.torrent

01 - Introduction.mp441.36MB

02 - Terminology Ice Review.mp456.25MB

03 - CSI - Purpose and Objectives.mp431.33MB

04 - CSI - Scope and Business Value.mp452.77MB

05 - The CSI Approach.mp434.64MB

06 - CSI Principles- Service Level Management and Ownership.mp440.26MB

07 - CSI Principles- Deming Cycle and Knowledge Management.mp443.72MB

08 - CSI Principles- Service Measurement and Baselines.mp436.59MB

09 - CSI Principles- ITSM Framework and IT Governance.mp441.29MB

10 - Seven Step Improvement Process - Purpose and Objectives.mp450.08MB

11 - The Seven-Step Improvement Process- Scope and Business Value.mp437.51MB

12 - The Seven-Step Improvement Process- Policies and Principles.mp434.24MB

13 - The Seven-Step Improvement Process- Basics.mp448.2MB

14 - The Seven-Step Improvement Process Step 1 Identification.mp451.82MB

15 - The Seven-Step Improvement Process Step 2 Define the Data.mp443.88MB

16 - The Seven-Step Improvement Process Step 3 Gather the Data.mp468.67MB

17 - The Seven-Step Improvement Process Step 4 Process Data.mp448.62MB

18 - The Seven-Step Improvement Process Step 5 Analyze Data.mp439.41MB

19 - The Seven-Step Improvement Process Step 6 Present and Report.mp472.02MB

20 - The Seven-Step Improvement Process Step 7 Implementation.mp456.44MB

21 - The Seven-Step Improvement Process Triggers, Challenges, and CSFs.mp462.69MB

22 - CSI Methods and Techniques - Assessments.mp474.62MB

23 - CSI Methods and Techniques - Gap Analysis.mp425.31MB

24 - CSI Methods and Techniques - Benchmarking Introduction.mp444.24MB

25 - CSI Methods and Techniques - Benchmarking Continued.mp459.23MB

26 - CSI Methods and Techniques - Service Measurement.mp464.63MB

27 - CSI Methods and Techniques - Metrics and KPIs.mp477.57MB

28 - CSI Methods and Techniques - Balanced Scorecard.mp449.02MB

29 - CSI Methods and Techniques - SWOT Analysis.mp433.42MB

30 - CSI Methods and Techniques - ROI and Business Cases.mp454.21MB

31 - CSI Methods and Techniques - Service Reporting.mp454.71MB

32 - CSI Methods and Techniques - Availability Management.mp436.24MB

33 - CSI Methods and Techniques - Capacity Management, BCM and ITSCM.mp441.96MB

34 - CSI Methods and Techniques - Problem, Knowledge, and Risk Management.mp462.17MB

35 - Organizing for CSI - Primary Roles.mp459.29MB

36 - Organizing for CSI - Support Roles in the Seven-Step Improvement Process.mp446.81MB

37 - Technology Considerations - ITSM Suites, Incident, Problem, Change, and Release_Deployment Management tools.mp456.86MB

38 - Technology Considerations - Event, Automated Incident_Problem Resolution, and Business Intelligence Tools.mp456.71MB

39 - Implementing CSI - Getting started.mp450.17MB

40 - ITSM Governance.mp438.54MB

41 - CSI and Organizational Change - Overview.mp444.11MB

42 - Kotter's 8 Steps - Step 1 and 2 - Urgency and Guiding Coalition.mp434.02MB

43 - Kotter's 8 Steps - Step 3 and 4 - Create a vision and Communicate a vision.mp444.44MB

44 - Kotter's 8 Steps - Step 5 and 6 - Empower your people and Gain Quick Wins.mp427.06MB

45 - Kotter's 8 Steps - Step 7 and 8 - Consolidate improvements and Institutionalize the change.mp439.78MB

46 - CSI, Culture and Communication.mp460.55MB

47 - Implementation Challenges, CSFs, and Risks.mp446.03MB

48 - ITIL - CSI Exam Cram #1.mp455.42MB

49 - ITIL - CSI Exam Cram #2.mp458.1MB